Frequently asked questions

◉ About the shop

Business hours: Weekdays (excluding weekends and holidays) 10:00~17:00
Regarding holidays and year-end and new year holidays, we will inform you on the site news each time.

◉ About the product

  • Please refer to the size guide for detailed product size information. .
  • When creating the product page, we do our best to reproduce the actual color by color correction, but it may look quite different depending on the customer's monitor environment and settings. Depending on whether the product is viewed indoors under fluorescent lighting or outdoors under natural light, the color may vary, so please consider the shooting environment before viewing.
  • The operating company handles product manufacturing, inspection, delivery, and customer support for our products.

    ◉Regarding membership registration

    If you create an account and register as a member, you can check the details and status of your order. You can create an account here by registering your name, email address and password.

    Click here to create an account

    ◉ About payment

    Payment method Credit, AmazonPay, Paidy postpay are available.

  • credit card
  • We accept VISA, Master card and AMEX. Cummel does not store the credit card information entered at the time of payment.

  • Amazon Pay
  • You can place an order using the credit card information and address registered in your account.

  • Paidy Deferred payment
  • It is a service that allows you to easily pay with only your email address and mobile phone number without troublesome pre-registration. Payment can be made at convenience stores, banks, etc. from the next month onwards. Paidy will provide post-payment. Please check here for details.

    (About Paidy deferred payment invoices)

    The billing amount will be determined at the end of the month in which the order was placed, and an invoice will be issued on the 1st of the following month. Payment is due by the 10th of the month of issue.
    We will send you detailed information about the billing amount and payment method by e-mail and SMS (short message) by the 3rd day of the month following the month of your order.
    *Depending on the time of purchase, you may receive an invoice before the product arrives.

    [For bank transfers and payment at convenience stores]
    The payment deadline is from the 1st day of the month following the order month until the 10th day after the invoice is confirmed. In addition, you can check the confirmed billing amount in the customer's usage history "myPaidy" on the paidy site.
    [When paying by account transfer]
    Payment will be automatically withdrawn on the 12th day of the month following the month in which the order was placed. However, this does not apply to year-end and New Year holidays and long holidays. If it falls on a holiday of the financial institution, it will be the next business day.

    Change of payment method Due to the system specifications, it is not possible to change the payment method after the order has been confirmed. If you wish to change the payment method, please contact us by 8:00 am after placing your order.

    If you place an order at 10:00 on July 1 → Until 8:00 on July 2
    If you place an order at 1:00 am on July 2nd → Until 8:00 am on July 2nd

    Please contact us from the inquiry form as it will be the process of canceling the order and placing the order again. We will get back to you within 2 business days after checking.
    Similarly, if you forget to enter the coupon, you will not be able to register or use it after the order is confirmed. If you would like to use it, you will need to cancel your order once as above, so please contact us. However, depending on the content of the order (sale items that cannot be canceled, etc.), we may not be able to accept the order cancellation. Thank you for your understanding.

    ◉ Cancellation

    Cancellations/changes Orders can be canceled or changed if requested before 8:00 a.m. after placing an order. Please note that we will not accept it after that.

    If you place an order at 10:00 on July 1 → Until 8:00 on July 2
    If you place an order at 1:00 am on July 2nd → Until 8:00 am on July 2nd

    If you are interested, please contact us from the inquiry form.

  • We may not be able to cancel your order depending on the product you ordered (sale items that cannot be canceled, etc.) or the shipping preparation status of the product.
  • If you wish to exchange for a different size or color after completing your order, please cancel your order and purchase the desired product again.
  • Please use the inquiry form to notify us of the cancellation of your order, and then place your order again.
  • We may run out of stock. Please note.
  • ◉ About refunds/returns

    Please check our return and refund policy

    ◉ About delivery

    Please check shipping

    ◉About ordering

    In our shop, after the customer places an order, we place an order with the supplier and ship the product. Therefore, the product may be out of stock after ordering. Please note. If the product is out of stock, we will notify you by email and process the refund based on the shipping and refund method you have selected in the additional information of your order.

    How to confirm your order When your order is successfully completed, we will send an "order completion email" to your registered address. *It may take time to deliver.

    If you do not receive the e-mail If your registered e-mail is carrier mail (softbank, au, docomo), the e-mail from Cummel may have been classified as spam or may be blocked. If you do not receive the email, please follow the steps below to check your spam folder and settings.

  • For softbank (iPhone/smartphone)
  • Log in to My Softbank → [Email settings] → [Email settings (SMS/MMS)] → Tap [Set] [Junk mail block settings] → Tap [Change] [Individual settings] → Tap [Click here for individual settings] If you do not want to receive spoofed emails, [Set/check the relief list] → Enter [] → Tap [Set]

  • For docomo (smartphone)
  • Tap [SP mode mail app] → [Other] → [Email settings] → [docomo mail setting site] On the [Authentication] screen, enter your SP mode password → Tap "OK" Specified reception/rejection setting: If "Use settings" is set, tap "Next" Tap "Add more" for registering e-mail addresses to receive from Receiving e-mail address settings and enter [] Tap [Confirm] → Tap "Confirm settings" In simple settings Execute the above even if it is set to "Reject Reception: Strong" or "Reject PC Reception Settings: Reject".

  • For au (smartphone)
  • Access your au ID and move to the spam mail filter top screen → [Go to individual settings other than the above] → Tap [Spoofing regulation avoidance list] If it is set to "Disabled", leave it as is If it is set to "Enabled", enter [] to receive as a keyword and tap [Change] Tap [OK] on the confirmation page

    If the order cannot be completed^
    If an error occurs, such as [Unable to deliver to customer's address] or any other error, please contact using the inquiry template below if you find any defects or errors on the site when purchasing.

    [ Inquiry template ]

  • Date and time when the error was confirmed
  • ◯ month ◯ day ◯ hour ◯ minute ~
  • screenshot attached
  • Product to be purchased
  • ◉ Out of stock items

    When it becomes SOLDOUT, basically there is no plan to restock.
    If we can restock, we will notify you on Instagram, LINE, or website, so please check.