Our brand items are produced and ordered overseas, so it takes the following time to deliver.
[ Immediate delivery product ]
It takes about a week from the date of payment.
[Regular delivery items]
It takes about 10-20 days after payment.
◎When purchasing multiple products
Please note that if you purchase multiple items with the same order number, they will be shipped after all items have been collected.
Cummel has introduced a "return guarantee system" so that customers can shop with peace of mind. If you have any concerns after purchasing, please refer to the following and contact Cummel customer support.
① Please check the condition of the product within 5 days after the product arrives .
Returns will be accepted in the following cases.
Products subject to return guarantee・Unused and unwashed products ・Products that have no odors, stains, or scratches at the customer ・Products that are the same as when they were delivered, including boxes and accessories
If you contact us after 6 days have passed since the product arrived, or if the customer has made a mistake (wrong size, wrong order, wrong image, damage during delivery, etc.), we cannot accept the return of the product.
2. Contact customer support Please send us a photo showing the details of the return and the defective part to customer support. We will check and reply to you within 2 business days.
(3) Send by cash on delivery Please send the product to be returned to our customer address by cash on delivery. Please note that refunds cannot be made if prepaid shipping is made by mistake.
We will strive to improve our services on a daily basis so that our customers can use our services comfortably. We will keep you updated on our official Instagram <cummel_official> so that you can enjoy your wonderful days with Cummel clothes, so please take a look. Manager: Yamauchi
As the products in this shop are purchased overseas, the sewing quality may be inferior to that of general products sold in Japan. Please check the notes below before purchasing.
[About the product]
[ About your order ]
We will take measures as much as possible so that you can shop with peace of mind, but thank you for your understanding regarding the above.